Policies

Alaska Bus Guy LLC
(907)  720-6541
FAX 1 (907) 338-2901

CANCELLATION POLICY

Policy is subject to change and becomes effective 15 day’s after this web page's modification date.

The following change and cancellation fees apply to your reservation. Prior to 45 days to your fist date of travel a 30% cancellation/change fee will apply: not less than 30 days prior to your first day of travel a 40% cancellation fee will apply. Within 30 days of travel your reservation fee is non-refundable, but you may reschedule your day of service without penalty.
Groups, escorted tours and certain wilderness lodges have additional restrictions, so be sure to ask you reservation agent, consult with us or your lodging booking’s for their cancellation policy information.

Medical or Family Emergencies

Unfortunately we cannot make exceptions to our cancellation policy even in the case of medical or family emergencies. The simple reason for this is that we do not own the various products and services that make up our tour packages, with the exception of Alaska Bus Guy LLC. We are also bound by the contracts we sign with our various suppliers who also stipulate their own cancellation penalties.

Travel Insurance

We strongly recommend travel insurance, and you can get full details by talking to your reservation agent. Travel Insurance typically covers items such as trip cost cancellation and interruption, medical expenses, emergency medical transportation and lost, damaged or stolen baggage. Because we cannot make exceptions to published cancellation policies, even in cases of medical or family emergencies, WE STRONGLY ENCOURAGE you to obtain Travel Insurance for your trip.  Most travel insurance not only covers cancellations fees, but usually covers items such as medical evacuations and missed connections due to late or cancelled airline flights. Both can be major issues with Alaska's vast areas and unpredictable weather.

Refund Clarification Notice:

Passenger NO-SHOW: Credit Card will be processed
 
DAY OF SERVICE CANCELLATION: No refund allowed.

Customer may reschedule for a future date.
 
No refund beyond these specified. Route and day should be included with seating reservation.
 
SECURED RESERVATIONS:

Prepayment by credit card, bank transfer deposits, personal/business checks, and/or money orders hold seating space and reservation(s).
 
Pre-prepayment reserves your seat until 20 minutes prior to departure.

A no-show (or non- contact) 20 minutes prior to scheduled departure date and time of service will release the reserved seat for re-sale to walk-on requests.

No-show paid passenger seats (without arrangements having been made) are NON-REFUNDABLE.

Further, NO SHOW passengers credit card will be charged and no request for refund will be accepted.

RESCHEDULE OPTION. Option to reschedule prepaid reservation on day of service is available as a future walk-on, and as seating is available. If seating on the rescheduled date is filled customer re-scheduling goes to top of future WALK ON list.  All re-scheduling must be made within same year of service season and is non-transferable to a third party.

WALK ON's are welcomed with cash or credit card payment.

Prepaid reservations are required to assure booking and seating.

Please check in and confirm your reservations 24 hours before your departure date and time.    

RESTRICTED ITEMS: ALCOHOL or OPEN ALCOHOL CONTAINERS (even if empty), NON-PRESCRIPTION CONTROLLED DRUGS, OR WEAPONS.
ALASKA BUS GUY LLC MANAGEMENT HAS THE RIGHT TO REFUSE SERVICE, ALTER any RESERVATION OR ROUTE.   
 
PAYMENT: All fares must be paid in full before departure.
 
GREEN VEHICLE Operational Practice:

However, I still operate a Ford 25 passenger gasoline Tour Bus fitted with an aftermarket hybrid Hydrogen Cell System, and a 20 passenger diesel engine bus conversion to operate on GREEN alternate-diesel fuel: i.e. WVO (veggie fryer oil).

You have my assurance that every additional diesel vehicle in the fleet will be converted  to WVO as funds become available.